Get in Touch With Us
Whether you have a question about something you read here, want to flag an inaccuracy, or are curious about how we research and rank US online casinos, this page explains how to reach us and what happens next.
How to Contact Us
Email is the best way to get in touch. Every message is read by a member of our team, and we aim to reply within two working days. You can reach us at [email protected].
To help us respond quickly and accurately, a little context goes a long way. Let us know the nature of your enquiry in your opening line — whether it is about a specific casino review, a bonus term, a correction, or something else entirely — and we can get your message to the right person straight away.
What We Can Help With
We receive a wide range of messages. Here are the most common reasons readers contact us:
- Questions about our reviews — If something in our coverage of US online casinos is unclear, or you want more detail on how we assessed a particular site, just ask.
- Corrections and factual updates — Bonus terms change, licences lapse, and payment methods come and go. If you spot something that looks out of date or inaccurate, please flag it. We take accuracy seriously and investigate every report.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention it in your message and we will point you toward appropriate support. You can also reach the National Problem Gambling Helpline directly at 1-800-522-4700, available 24 hours a day.
- Feedback and content suggestions — If there is a topic you would like us to cover — a payment method, a game category, a specific state's regulations — we genuinely want to hear it.
- Partnership and editorial enquiries — If you represent a brand or organisation and want to explore a working relationship, please introduce yourself and outline what you have in mind. We will respond to every serious enquiry.
- Technical issues — If a page is broken, a link is not working, or something on the site is not displaying correctly, let us know.
What Happens After You Email Us
We do not use automated replies as a stand-in for a real response. When your message arrives, it is read by an actual person on our team. Our target is to respond within two working days. During particularly busy periods it may take a little longer, but we will always follow up.
If your message concerns a factual correction, we will investigate it before responding — which may add a little time. We would rather take an extra day and get it right than reply immediately with an incomplete answer.
How We Research and Review US Online Casinos
We know that readers sometimes get in touch because they want to understand where our recommendations come from. Here is a brief account of our approach.
Every casino reviewed on this site is assessed against a consistent set of criteria: licensing and regulatory standing, bonus terms and wagering conditions, the range of banking methods available to US players, game fairness and RTP transparency, customer support quality, and mobile experience. We verify that each site holds a valid licence issued by the relevant authority for the states it operates in, and we check that HTTPS encryption is in place before any casino appears here.
Our editorial ratings reflect this research. They are not customer review scores, and they are not influenced by commercial arrangements. Where a casino has a partnership with this site, that is disclosed — but it does not purchase a higher ranking. Position in our lists is determined by the research, not the relationship.
We also review bonus terms carefully. An offer that looks large on the surface can be far less valuable once wagering requirements, game restrictions, time limits and withdrawal caps are factored in. We note those conditions beside the offers they qualify, not in a distant footnote.
Responsible Gambling
Online casino play is entertainment, not a way to generate income. Every game carries a built-in house edge, and outcomes are never guaranteed. If gambling stops being enjoyable, or starts to affect your finances, relationships or wellbeing, that is the moment to step back.
Most licensed US online casinos offer responsible gambling tools directly on the platform — deposit limits, session time limits, cooling-off periods and self-exclusion programmes. We encourage every player to set those limits before they start, not after.
If you need support, these organisations can help:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: gamblersanonymous.org
- National Council on Problem Gambling: ncpgambling.org
If a message you send us relates to a responsible gambling concern, we will treat it with care and point you toward the right resources as quickly as we can.
A Note on Our Editorial Standards
American Casinos covers real-money online gambling for US residents. We write for adults who want honest, specific, independently researched information — not promotional copy dressed up as reviews. Our job is to help readers make informed decisions, which means being direct about limitations as well as strengths, and being clear about the conditions attached to every offer we highlight.
Reader input is a genuine part of how we keep that standard up. If something we have published is wrong, misleading or simply less useful than it could be, we want to know. Thank you for taking the time to reach out.